On this page, you will find the most frequently asked questions and the corresponding answers.
Your question still remains unanswered? Then simply contact our customer care.

Is delivery free?

butlers.com.mt is currently offering free delivery (to the ground floor only) to Malta & Gozo on orders over €50. A Delivery Free of €10 if the order is less than 50. 

The items you order will be delivered as soon as they become available and therefore may arrive separately as per the delivery timeframe indicated. If you would like to receive the order all at the same time kindly select ‘Deliver when all items are available at checkout.

Do you deliver worldwide?

We are currently delivering only to Malta & Gozo. 

Where is my order?

You can track your order via the order history section of My Account. From My Orders you can check the status of your order. 

Can I change the delivery address for my order? Yes, you can change the delivery address for your order. Kindly send an email to our Customer Support Team customercare@butlers.com.mt together with your order number.

How long will my order take to be delivered?

In stock items are usually delivered within 2-4 working days. Non-stock items are usually delivered within 10-15 working days. Pre-orders will be delivered as soon as we receive the item.

If an item is currently unavailable at our supplier, we will endeavor to source it as quickly as possible. We will update your order history with the latest information if the information is available.

Can I collect the item from you?

Buy your item on butlersmalta.com and collect it from your local Butlers outlet, by clicking on Collect from Shop and select your preferred shop from the list.

You will receive a confirmation notification that the shop has received your order so please do not go to the shop until you have received this notification.